Frequently Asked Questions

Product Questions

What size is your wrapping paper? What size is your wrapping paper?

Our wrapping paper is 30 inches wide and is available in 6-foot and 15-foot lengths. Available sizes are listed on each product page.

What type of paper do you use? What type of paper do you use?

Our gift wrap is printed on premium 90 GSM matte paper. It has a smooth, elegant finish that folds beautifully.

Is the wrapping paper double-sided? Is the wrapping paper double-sided?

No. Our wrapping paper is printed on one side with a white reverse side.

Will the colors match what I see on my screen? Will the colors match what I see on my screen?

We do our best to accurately represent every design. Because every monitor and phone displays color differently, slight variations may occur.

Do you offer personalized wrapping paper? Do you offer personalized wrapping paper?

Designs can be customized with names, dates, or other details. If you don't see a personalized option on the product page, please contact us at harlow@shopharlowday.com.

Is your wrapping paper recyclable? Is your wrapping paper recyclable?

Yes. Our wrapping paper is 100% recyclable. It is made from sustainably sourced paper that do not interfere with standard paper recycling processes. Before recycling, simply remove any ribbons, tape, or other non-paper embellishments.

Shipping and Delivery

When can I expect my order to arrive? When can I expect my order to arrive?

Production and shipping times are listed on each product page. Most orders are printed within 1–3 business days before shipping. After production, estimated delivery is 4–8 business days with Economy shipping or 2–5 business days with Standard shipping. Please allow additional time during the holiday season, when production and shipping carriers may experience delays.

How is the wrapping paper packaged for transit? How is the wrapping paper packaged for transit?

Wrapping paper is carefully rolled and shipped in protective packaging to help prevent creases and damage during transit.

What is your general return policy? What is your general return policy?

Because our items are custom-printed to order, we generally do not accept standard returns unless there is a transit mishap or a manufacturing defect.

Order Issues

How can I check the status of my order? How can I check the status of my order?

You can check the status of your order at any time by clicking View your order in your order confirmation or shipping confirmation email.

If you use a Shop account (Shopify's customer account), you can also sign in to view your order history and current order status.

If you have any questions or can't locate your confirmation email, please contact us at Help@ShopHarlowDay.com and we'll be happy to assist..

How do I report my product arrived damaged? How do I report my product arrived damaged?

If your order arrives damaged or there is a printing issue, please contact us at help@shopharlowday.com within 7 days of delivery and include photos of the item and packaging. We'll work with our production partner to make it right as quickly as possible.

I'm having trouble placing my order. Can you help? I'm having trouble placing my order. Can you help?

Absolutely. If you're experiencing any issues during checkout or have questions before placing your order, please email us at help@shopharlowday.com. We'll be happy to help.

FAQ

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